We understand that a change of mind about your purchase can happen. If you wish to exchange or refund your purchase in these circumstances, Blue Illusion may, at our sole discretion, offer you an exchange or refund subject to the following conditions:
• You are able to provide satisfactory proof of purchase;
• The items are unworn, unwashed and unused with all original tags attached and sealed packaging (where relevant); and
• The items are not an Excluded item in accordance with (b) listed below.
Returns must be made within 30 days from the time you receive your purchase.
Effective Tuesday 27th February 2024, all online orders that are returned via mail will incur a postage fee of $9.99. This charge will be deducted from the final refund amount.
All instore purchases must be returned instore. Items purchased in Australia or New Zealand must be exchanged or refunded in the country of purchase.
While we do not offer exchanges for online orders via post, we can process an exchange in any Blue Illusion boutique within the country of purchase. Note: The item will need to meet eligibility criteria as found within our returns policy.
For returns and exchanges outside of Australia or New Zealand, you will need to arrange your own return postage and we recommend getting a tracking number for your parcel.
Purchases made using PayPal or Buy-Now-Pay-Later services like Afterpay, Klarna or Laybuy (for NZ customers) can not be exchanged or returned in-store and must be returned via post through Blue Illusion’s return portal – returns.blueillusion.com. In such case you will get a refund.
Any refunds will be given using the original payment method for your purchase, including the original card details for EFTPOS/Credit Card purchases. Shipping fees will not be refunded for returns of orders under $150.
Excluded Items
Please choose carefully when purchasing the following products as exchanges or refunds for change of mind reasons will not be provided for:
• Pierced Jewellery;
• Beauty & skincare products;
• Undergarments;
• Worn shoes;
• Altered products;
• Personalised items;
• Gift Cards;
• Face masks;
• Outlet items; and
• Final Sale items,
(together 'Excluded Items').
Please note that items from this list that have been returned to Blue Illusion will not be refunded and will be returned to the customer.
Faulty/Defective/Misdescribed Products
Notwithstanding the above, we acknowledge that Australian Consumer Law confers certain rights and remedies on you in relation to our goods and services offered which cannot be excluded, restricted or modified (Non-excludable Rights).
To the fullest extent permitted by law, our liability for breach of any implied warranty, condition or undertaking which cannot be excluded is limited at our option to:
• In the case of services, the supply of the services again or the payment of the cost of having services supplied again; and
• In the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.
We require satisfactory proof of purchase before providing a remedy under a Non-excludable Right.
We will accept returns for faulty or misdescribed products, within a reasonable time from the date of purchase. This may vary somewhat depending on the item.
